<html>
<head>
<meta content="text/html; charset=windows-1252"
http-equiv="Content-Type">
</head>
<body bgcolor="#FFFFFF" text="#000000">
<tt>Hi Jonathan,<br>
<br>
I was not able to test it with a real queue, so let me know if it
really does the job (in terms of reporting the real position in
the queue).<br>
<br>
Some questions:<br>
1) currently I add that value only when sending to the queue / MOH
- do you foresee any need to be added for other announcements like
for welcome ?<br>
<br>
2) will it be useful to add the ETW (estimate time to wait) ? is
it useful ?<br>
<br>
Regards, <br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 07.11.2016 22:35, Jonathan Hunter
wrote:<br>
</div>
<blockquote
cite="mid:HE1PR0201MB2171E9DED5D1907FA8FBBA66BDA70@HE1PR0201MB2171.eurprd02.prod.outlook.com"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
<div id="divtagdefaultwrapper"
style="font-size:12pt;color:#000000;font-family:Calibri,Arial,Helvetica,sans-serif;">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Hope you are well.</p>
<p><br>
</p>
<p>Yes that patch works, it stops the crash, and adds the
parameter;</p>
<p><br>
</p>
<p><span>Request-Line: INVITE <a class="moz-txt-link-abbreviated" href="mailto:sip:7777@1.2.3.4:5080;cc_pos=0">sip:7777@1.2.3.4:5080;cc_pos=0</a>
SIP/2.0</span><br>
</p>
<p><span><br>
</span></p>
<p><span>Which is great!</span></p>
<p><span><br>
</span></p>
<p><span>I will now get to work on the solution, thanks again.</span></p>
<p><span><br>
</span></p>
<p><span>Jon</span></p>
<br>
<div style="color: rgb(0, 0, 0);"><br>
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
color="#000000" face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 07 November 2016 15:15<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
Please revert the prev patch and try this new one -
hopefully it will fix the crash.<br>
<br>
Thanks and regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk54038" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div id="LPBorder_GT_14785508804240.4240397697353373"
style="margin-bottom: 20px; overflow: auto; width: 100%;
text-indent: 0px;">
<table id="LPContainer_14785508804200.8684244428375902"
style="width: 90%; background-color: rgb(255, 255, 255);
position: relative; overflow: auto; padding-top: 20px;
padding-bottom: 20px; margin-top: 20px; border-top: 1px
dotted rgb(200, 200, 200); border-bottom: 1px dotted
rgb(200, 200, 200);" cellspacing="0">
<tbody>
<tr style="border-spacing: 0px;" valign="top">
<td id="TextCell_14785508804220.9122152537256778"
colspan="2" style="vertical-align: top; position:
relative; padding: 0px; display: table-cell;">
<div id="LPTitle_14785508804230.3580841370197292"
style="top: 0px; color: rgb(0, 120, 215);
font-weight: normal; font-size: 21px;
font-family: wf_segoe-ui_light, "Segoe UI
Light", "Segoe WP Light",
"Segoe UI", "Segoe WP",
Tahoma, Arial, sans-serif; line-height: 21px;">
<a moz-do-not-send="true"
id="LPUrlAnchor_14785508804230.027192885939821165"
href="http://www.opensips-solutions.com/"
target="_blank" style="text-decoration: none;">Home
— OpenSIPS Solutions</a></div>
<div
id="LPMetadata_14785508804230.27274567774480385"
style="margin: 10px 0px 16px; color: rgb(102,
102, 102); font-weight: normal; font-family:
wf_segoe-ui_normal, "Segoe UI",
"Segoe WP", Tahoma, Arial, sans-serif;
font-size: 14px; line-height: 14px;">
<a class="moz-txt-link-abbreviated" href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
<div
id="LPDescription_14785508804240.11484346388548472"
style="display: block; color: rgb(102, 102,
102); font-weight: normal; font-family:
wf_segoe-ui_normal, "Segoe UI",
"Segoe WP", Tahoma, Arial, sans-serif;
font-size: 14px; line-height: 20px; max-height:
100px; overflow: hidden;">
OpenSIPS is a mature Open Source implementation
of a SIP server. OpenSIPS is more than a SIP
proxy/router as it includes application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On 06.11.2016 18:50, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry for the delay.</p>
<p><br>
</p>
<p>I installed directly via make install, not via
packages.</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 03 November 2016 10:39<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
Have you installed OpenSIPS via packages ? or
directly via "make install" ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk58784" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div
id="LPBorder_GT_14784509767250.3165751841855866"
style="margin-bottom:20px; overflow:auto;
width:100%; text-indent:0px"
contenteditable="false">
<table
id="LPContainer_14784509767140.9688297691242052"
style="width:90%;
background-color:rgb(255,255,255);
overflow:auto; padding-top:20px;
padding-bottom:20px; margin-top:20px;
border-top:1px dotted rgb(200,200,200);
border-bottom:1px dotted rgb(200,200,200)"
cellspacing="0">
<tbody>
<tr style="border-spacing:0px" valign="top">
<td
id="TextCell_14784509767230.8898492730088845"
colspan="2" style="vertical-align:top;
padding:0px; display:table-cell">
<div
id="LPTitle_14784509767230.016473719831676892"
style=""><a moz-do-not-send="true"
id="LPUrlAnchor_14784509767240.39159549303013974"
href="http://www.opensips-solutions.com/" target="_blank"
style="text-decoration:none">Home —
OpenSIPS Solutions</a></div>
<div
id="LPMetadata_14784509767240.44664358410023963"
style="margin:10px 0px 16px;
color:rgb(102,102,102);
font-weight:normal;
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif;
font-size:14px; line-height:14px">
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
<div
id="LPDescription_14784509767250.6330356038670808"
style="display:block;
color:rgb(102,102,102);
font-weight:normal;
font-family:wf_segoe-ui_normal,"Segoe
UI","Segoe
WP",Tahoma,Arial,sans-serif;
font-size:14px; line-height:20px;
max-height:100px; overflow:hidden">
OpenSIPS is a mature Open Source
implementation of a SIP server. OpenSIPS
is more than a SIP proxy/router as it
includes application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On 02.11.2016 11:33,
Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt; color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>I am getting the core dumps, but containing
no symbol tables, so I presume I need to
recompile with debug flags enabled?</p>
<p><br>
</p>
<div>Core was generated by
`/usr/local/sbin/opensips -P
/var/run/opensips.pid'.</div>
<div>Program terminated with signal 11,
Segmentation fault.</div>
<div>#0 0x00000000004ed7fb in ?? ()</div>
<div>"/core.24882" is a core file.</div>
<div>Please specify an executable to debug.</div>
<div>(gdb) bt full</div>
<div>#0 0x00000000004ed7fb in ?? ()</div>
<div>No symbol table info available.</div>
<div>#1 0x00007f6af7604468 in ?? ()</div>
<div>No symbol table info available.</div>
<div>#2 0x000000000000001a in ?? ()</div>
<div>No symbol table info available.</div>
<div>#3 0x0000000000000000 in ?? ()</div>
<div>No symbol table info available.</div>
<div><br>
</div>
<br>
<p><br>
</p>
<p>I installed 2.1 from sources, so whats the
best way to do this?</p>
<p><br>
</p>
<p>thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 02 November 2016 08:09<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users]
opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>For sure it is a patch issue. if you
have a backtrace, it will useful.<br>
<br>
Thanks,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk942393" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div
id="LPBorder_GT_14780789206520.4973805234690234"
style="margin-bottom:20px; overflow:auto;
width:100%; text-indent:0px"
contenteditable="false">
<table
id="LPContainer_14780789206460.059506664796719067"
style="width:90%;
background-color:rgb(255,255,255);
overflow:auto; padding-top:20px;
padding-bottom:20px; margin-top:20px;
border-top:1px dotted rgb(200,200,200);
border-bottom:1px dotted
rgb(200,200,200)" cellspacing="0">
<tbody>
<tr style="border-spacing:0px"
valign="top">
<td
id="TextCell_14780789206490.4247810308996991"
colspan="2"
style="vertical-align:top;
padding:0px; display:table-cell">
<div
id="LPTitle_14780789206490.6891669830463445"
style=""><a
moz-do-not-send="true"
id="LPUrlAnchor_14780789206510.4141100630908656"
href="http://www.opensips-solutions.com/" target="_blank"
style="text-decoration:none">Home
— OpenSIPS Solutions</a></div>
<div
id="LPMetadata_14780789206510.1497951054322122"
style=""><a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
<div
id="LPDescription_14780789206510.397205305477105"
style="">OpenSIPS is a mature
Open Source implementation of a
SIP server. OpenSIPS is more
than a SIP proxy/router as it
includes application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On 02.11.2016
09:56, Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt; color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Thanks very much for this.</p>
<p><br>
</p>
<p>I have just applied patch (installed
from sources so when to call_center
module directory and ran <span>patch
< call_center_pos.patch) then did
a recompile.</span></p>
<p><span><br>
</span></p>
<p><span>However when I now route to the
call center (cc_handle_call) it
generates a core and kills opensips;</span></p>
<p><span><br>
</span></p>
<p><span></span></p>
<div>!!!!user 2000 has Callqueue set so
send to Call Queue Route</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21141]:
NOTICE:core:io_wait_loop_epoll:
EPOLLIN(read) event: epollwait() set
event EPOLLHUP - connection closed by
the remote peer!</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21141]:
CRITICAL:core:receive_fd: EOF on 19</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a
moz-do-not-send="true"
class="moz-txt-link-freetext"
href="">
INFO:core:handle_sigs</a>: child
process 21119 exited by a signal 11</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a
moz-do-not-send="true"
class="moz-txt-link-freetext"
href="">
INFO:core:handle_sigs</a>: core was
generated</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a
moz-do-not-send="true"
class="moz-txt-link-freetext"
href="">
INFO:core:handle_sigs</a>:
terminating due to SIGCHLD</div>
<div><br>
</div>
<br>
<p><span><br>
</span></p>
<p><span>Do you need me to
backtrace/debug through to get the
issue? Or is problem how I applied
patch?</span></p>
<p><span><br>
</span></p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1"
style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt"
color="#000000" face="Calibri,
sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 01 November 2016
21:44<br>
<b>To:</b> Jonathan Hunter;
OpenSIPS users mailling list<br>
<b>Subject:</b> Re:
[OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
Please give it a try to this patch
- it is not really tested, but
when the call is sent the Queue
announcement, it should have a
";cc_pos=xxx" parameter giving the
position is the queue (0 being the
first to be dispatched to agents).<br>
<br>
Let me know if it works.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk508704" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div
id="LPBorder_GT_14780732488260.5399502945200092"
style="margin-bottom:20px;
overflow:auto; width:100%;
text-indent:0px"
contenteditable="false">
<table
id="LPContainer_14780732486440.9673951506130183"
style="width:90%;
background-color:rgb(255,255,255);
overflow:auto; padding-top:20px;
padding-bottom:20px;
margin-top:20px; border-top:1px
dotted rgb(200,200,200);
border-bottom:1px dotted
rgb(200,200,200)"
cellspacing="0">
<tbody>
<tr style="border-spacing:0px"
valign="top">
<td
id="TextCell_14780732488230.8718310459125735"
colspan="2"
style="vertical-align:top;
padding:0px;
display:table-cell">
<div
id="LPTitle_14780732488240.8658890507071115"
style=""><a
moz-do-not-send="true"
id="LPUrlAnchor_14780732488240.5535662455057784"
href="http://www.opensips-solutions.com/"
target="_blank"
style="text-decoration:none">Home
— OpenSIPS Solutions</a></div>
<div
id="LPMetadata_14780732488240.7320917877436652"
style=""><a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
<div
id="LPDescription_14780732488250.5451875145016183"
style="">OpenSIPS is a
mature Open Source
implementation of a SIP
server. OpenSIPS is more
than a SIP proxy/router
as it includes
application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On
28.10.2016 15:59, Jonathan Hunter
wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Great news, really do
appreciate that.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1"
style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg"
dir="ltr"><font
style="font-size:11pt"
color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 28 October
2016 12:48<br>
<b>To:</b> Jonathan
Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re:
[OpenSIPS-Users] opensips
2.1 call_center queue
position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, it is no yet
available. Give me couple
of days and I will make a
patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk368099" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div
id="LPBorder_GT_14776595291680.16142986933183168"
style="margin-bottom:20px;
overflow:auto; width:100%;
text-indent:0px"
contenteditable="false">
<table
id="LPContainer_14776595291640.8792434000494409"
style="width:90%;
background-color:rgb(255,255,255);
overflow:auto;
padding-top:20px;
padding-bottom:20px;
margin-top:20px;
border-top:1px dotted
rgb(200,200,200);
border-bottom:1px dotted
rgb(200,200,200)"
cellspacing="0">
<tbody>
<tr
style="border-spacing:0px"
valign="top">
<td
id="TextCell_14776595291650.6411913265735705"
colspan="2"
style="vertical-align:top;
padding:0px;
display:table-cell">
<div
id="LPTitle_14776595291650.7835254541490546"
style=""><a
moz-do-not-send="true"
id="LPUrlAnchor_14776595291670.06572417450966261"
href="http://www.opensips-solutions.com/"
target="_blank" style="text-decoration:none">Home — OpenSIPS Solutions</a></div>
<div
id="LPMetadata_14776595291670.5178665203400816"
style=""><a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
<div
id="LPDescription_14776595291670.8058045333314279"
style="">OpenSIPS
is a mature Open
Source
implementation
of a SIP server.
OpenSIPS is more
than a SIP
proxy/router as
it includes
application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On
25.10.2016 19:22, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div
id="divtagdefaultwrapper"
style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If
I replied to this.</p>
<p><br>
</p>
<p>Is cc_pos available
now to extract from
the module? </p>
<p><br>
</p>
<p>Thats the only thing
I need then I can
implement call center
which I think will be
much more scale-able
than the other
approach I am using
with FreeSWITCH, I
would use that just
for announcements.</p>
<p><br>
</p>
<p>Any response/help
appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div
style="color:rgb(0,0,0)">
<hr tabindex="-1"
style="display:inline-block;
width:98%">
<div
id="divRplyFwdMsg"
dir="ltr"><font
style="font-size:11pt"
color="#000000"
face="Calibri,
sans-serif"><b>From:</b>
Bogdan-Andrei
Iancu
<a
moz-do-not-send="true"
class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13
October 2016 10:59<br>
<b>To:</b>
Jonathan Hunter;
OpenSIPS users
mailling list<br>
<b>Subject:</b>
Re:
[OpenSIPS-Users]
opensips 2.1
call_center queue
position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this
is not possible. I
was trying to
envision a
solution for your
need.<br>
<br>
But, checking the
code, it is really
difficult to add
the headers to the
INVITEs originated
by OpenSIPS (via
the B2BUA), as we
need some
flexibility
(different headers
to different
INVITEs belonging
to the same B2B
scenario , and
even more, we need
to traverse couple
of internal APIs -
to propagate the
hdrs from Call
center module all
the way to TM).<br>
<br>
So, a simpler
approach may be to
add such extra
info as URI params
to the RURI. Like
if you have the
RURI
<a
moz-do-not-send="true"
class="moz-txt-link-rfc2396E" href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a>
for the
queue/waiting
playback, the RURI
in the INVITE to
the media server
will look like :
</tt><tt><a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a>
- cc_eta being the
estimated time to
wait in seconds
and cc_pos the
position in the
queue.<br>
<br>
What do you think
of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div
class="moz-cite-prefix">On
12.10.2016 17:21,
Jonathan Hunter
wrote:<br>
</div>
<blockquote
type="cite">
<div dir="ltr">Hi
Bogdan,
<div><br>
</div>
<div>Yes being
able to grab
the queue
position would
be perfect.</div>
<div><br>
</div>
<div>Is that
possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr
id="stopSpelling">
Subject: Re:
[OpenSIPS-Users]
opensips 2.1
call_center
queue position<br>
To: <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated" href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a
moz-do-not-send="true"
class="moz-txt-link-abbreviated" href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12
Oct 2016
15:42:43 +0300<br>
<br>
<tt>Hi
Jonathan,<br>
<br>
When a call is
mapped to a
flow / queue
(before
playing the
welcome
message), we
know the ETA
(estimated
time to wait)
and when is
placed in the
queue (before
playing the
queuing) we
internally
know the
position in
the queue.<br>
<br>
Would it help
to have the
position in
the queue
placed into a
custome SIP
header, when
sending the
INVITE to the
message_queue
URL ? or to
the welcome
message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div
class="ecxmoz-cite-prefix">On
12.10.2016
12:06,
Jonathan
Hunter wrote:<br>
</div>
<blockquote>
<style>
<!--
.ExternalClass .ecxhmmessage p
{padding:0px}
.ExternalClass body.ecxhmmessage
{font-size:12pt;
font-family:Calibri}
-->
</style>
<div dir="ltr">Hello
Bogdan,
<div><br>
</div>
<div>Thanks
for the
response.</div>
<div><br>
</div>
<div>In terms
of my
question, with
a number of
queuing
platforms,
they have the
capability to
tell the
caller, what
position they
are in , and
when they are
likely to be
answered.</div>
<div><br>
</div>
<div>I just
wondered if
this logic was
already within
the module, or
if I would
need to use an
external
code/script to
facilitate
this function?</div>
<div><br>
</div>
<div>As I
presume
call_center
tracks the
number of
calls
currently in a
queue ? I
would then
want to be
able to
extract that
information,
and if a
caller was for
example in 3rd
place in a
queue, I could
inject the
relevant audio
from
freeswitch to
tell them
their current
position?</div>
<div><br>
</div>
<div>Does that
make sense? :)
Just wanted
to know if its
something this
module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr
id="ecxstopSpelling">
Subject: Re:
[OpenSIPS-Users]
opensips 2.1
call_center
queue position<br>
To: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>; <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12
Oct 2016
11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The
message_queue
is a SIP URI
pointing to an
audio
announcement
to play to
roll of the
waiting/in-queue
playback. This
needs to be an
announcements
that never
ends (from the
perspective of
the media
server); only
the the
OpenSIPS Queue
may terminate
the playback,
when it
decides to
take out the
call from
waiting and to
deliver it to
an agent.<br>
<br>
As for your
question, I'm
not sure I
understand
what you mean
by "inject a
message with
queue position
for the caller
in question" -
could you
detail please
?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div
class="ecxmoz-cite-prefix">On
11.10.2016
13:36,
Jonathan
Hunter wrote:<br>
</div>
<blockquote>
<style>
<!--
.ExternalClass .ecxhmmessage p
{padding:0px}
.ExternalClass body.ecxhmmessage
{font-size:12pt;
font-family:Calibri}
-->
</style>
<div dir="ltr">
<div><span
style="font-size:12pt">Hi
guys,</span></div>
<div><br>
</div>
<div>I have
implemented an
opensips/freeswitch environment, and I wish to add call queues to it,
and I like the
look of
call_center,
so just
checking this
out in
comparison to
mod_callcenter
in FS world.</div>
<div><br>
</div>
<div>My main
question is if
using the
call_center
module if you
can inject a
message with
queue position
for the caller
in question,
as I cant see
that in
documentation,
I only see
message_queue
which I assume
could be used
to report the
callers
position, but
just wondered
if anyone has
done this and
if they could
give me some
tips as to if
possible?</div>
<div><br>
</div>
<div>Many
thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
<fieldset
class="ecxmimeAttachmentHeader"></fieldset>
<br>
<pre>_______________________________________________
Users mailing list
<a moz-do-not-send="true" class="ecxmoz-txt-link-abbreviated" href="mailto:Users@lists.opensips.org">Users@lists.opensips.org</a>
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users" target="_blank">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a>
</pre>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</body>
</html>