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<tt>Hi Jonathan,<br>
<br>
Have you installed OpenSIPS via packages ? or directly via "make
install" ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 02.11.2016 11:33, Jonathan Hunter
wrote:<br>
</div>
<blockquote
cite="mid:AM4PR0201MB2162731052D34B1266F065EABDA00@AM4PR0201MB2162.eurprd02.prod.outlook.com"
type="cite">
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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>I am getting the core dumps, but containing no symbol tables,
so I presume I need to recompile with debug flags enabled?</p>
<p><br>
</p>
<div>Core was generated by `/usr/local/sbin/opensips -P
/var/run/opensips.pid'.</div>
<div>Program terminated with signal 11, Segmentation fault.</div>
<div>#0 0x00000000004ed7fb in ?? ()</div>
<div>"/core.24882" is a core file.</div>
<div>Please specify an executable to debug.</div>
<div>(gdb) bt full</div>
<div>#0 0x00000000004ed7fb in ?? ()</div>
<div>No symbol table info available.</div>
<div>#1 0x00007f6af7604468 in ?? ()</div>
<div>No symbol table info available.</div>
<div>#2 0x000000000000001a in ?? ()</div>
<div>No symbol table info available.</div>
<div>#3 0x0000000000000000 in ?? ()</div>
<div>No symbol table info available.</div>
<div><br>
</div>
<br>
<p><br>
</p>
<p>I installed 2.1 from sources, so whats the best way to do
this?</p>
<p><br>
</p>
<p>thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
color="#000000" face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 02 November 2016 08:09<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>For sure it is a patch issue. if you have a
backtrace, it will useful.<br>
<br>
Thanks,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk942393" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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<div class="moz-cite-prefix">On 02.11.2016 09:56, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Thanks very much for this.</p>
<p><br>
</p>
<p>I have just applied patch (installed from sources so
when to call_center module directory and ran <span>patch
< call_center_pos.patch) then did a recompile.</span></p>
<p><span><br>
</span></p>
<p><span>However when I now route to the call center
(cc_handle_call) it generates a core and kills
opensips;</span></p>
<p><span><br>
</span></p>
<p><span></span></p>
<div>!!!!user 2000 has Callqueue set so send to Call
Queue Route</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21141]: NOTICE:core:io_wait_loop_epoll:
EPOLLIN(read) event: epollwait() set event EPOLLHUP -
connection closed by the remote peer!</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21141]: CRITICAL:core:receive_fd: EOF
on 19</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a moz-do-not-send="true"
class="moz-txt-link-freetext" href="">
INFO:core:handle_sigs</a>: child process 21119
exited by a signal 11</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a moz-do-not-send="true"
class="moz-txt-link-freetext" href="">
INFO:core:handle_sigs</a>: core was generated</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta
/sbin/opensips[21112]: <a moz-do-not-send="true"
class="moz-txt-link-freetext" href="">
INFO:core:handle_sigs</a>: terminating due to
SIGCHLD</div>
<div><br>
</div>
<br>
<p><span><br>
</span></p>
<p><span>Do you need me to backtrace/debug through to
get the issue? Or is problem how I applied patch?</span></p>
<p><span><br>
</span></p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 01 November 2016 21:44<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
Please give it a try to this patch - it is not
really tested, but when the call is sent the Queue
announcement, it should have a ";cc_pos=xxx"
parameter giving the position is the queue (0
being the first to be dispatched to agents).<br>
<br>
Let me know if it works.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk508704" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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functionalities.</div>
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<br>
<div class="moz-cite-prefix">On 28.10.2016 15:59,
Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt; color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Great news, really do appreciate that.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 28 October 2016 12:48<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users]
opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, it is no yet available. Give me couple
of days and I will make a patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk368099" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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<div
id="LPDescription_14776595291670.8058045333314279"
style="">OpenSIPS is a mature
Open Source implementation of a
SIP server. OpenSIPS is more
than a SIP proxy/router as it
includes application-level
functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On 25.10.2016
19:22, Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt; color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If I replied to
this.</p>
<p><br>
</p>
<p>Is cc_pos available now to extract
from the module? </p>
<p><br>
</p>
<p>Thats the only thing I need then I
can implement call center which I
think will be much more scale-able
than the other approach I am using
with FreeSWITCH, I would use that just
for announcements.</p>
<p><br>
</p>
<p>Any response/help appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1"
style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt"
color="#000000" face="Calibri,
sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13 October 2016 10:59<br>
<b>To:</b> Jonathan Hunter;
OpenSIPS users mailling list<br>
<b>Subject:</b> Re:
[OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this is not
possible. I was trying to envision
a solution for your need.<br>
<br>
But, checking the code, it is
really difficult to add the
headers to the INVITEs originated
by OpenSIPS (via the B2BUA), as we
need some flexibility (different
headers to different INVITEs
belonging to the same B2B scenario
, and even more, we need to
traverse couple of internal APIs -
to propagate the hdrs from Call
center module all the way to TM).<br>
<br>
So, a simpler approach may be to
add such extra info as URI params
to the RURI. Like if you have the
RURI
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a>
for the queue/waiting playback,
the RURI in the INVITE to the
media server will look like :
</tt><tt><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a>
- cc_eta being the estimated time
to wait in seconds and cc_pos the
position in the queue.<br>
<br>
What do you think of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On
12.10.2016 17:21, Jonathan Hunter
wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi Bogdan,
<div><br>
</div>
<div>Yes being able to grab the
queue position would be
perfect.</div>
<div><br>
</div>
<div>Is that possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="stopSpelling">
Subject: Re:
[OpenSIPS-Users] opensips
2.1 call_center queue
position<br>
To: <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016
15:42:43 +0300<br>
<br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a
flow / queue (before
playing the welcome
message), we know the ETA
(estimated time to wait)
and when is placed in the
queue (before playing the
queuing) we internally
know the position in the
queue.<br>
<br>
Would it help to have the
position in the queue
placed into a custome SIP
header, when sending the
INVITE to the
message_queue URL ? or to
the welcome message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div
class="ecxmoz-cite-prefix">On
12.10.2016 12:06, Jonathan
Hunter wrote:<br>
</div>
<blockquote>
<style>
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{padding:0px}
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</style>
<div dir="ltr">Hello
Bogdan,
<div><br>
</div>
<div>Thanks for the
response.</div>
<div><br>
</div>
<div>In terms of my
question, with a
number of queuing
platforms, they have
the capability to tell
the caller, what
position they are in ,
and when they are
likely to be answered.</div>
<div><br>
</div>
<div>I just wondered if
this logic was already
within the module, or
if I would need to use
an external
code/script to
facilitate this
function?</div>
<div><br>
</div>
<div>As I presume
call_center tracks the
number of calls
currently in a queue ?
I would then want to
be able to extract
that information, and
if a caller was for
example in 3rd place
in a queue, I could
inject the relevant
audio from freeswitch
to tell them their
current position?</div>
<div><br>
</div>
<div>Does that make
sense? :) Just
wanted to know if its
something this module
can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr
id="ecxstopSpelling">
Subject: Re:
[OpenSIPS-Users]
opensips 2.1
call_center queue
position<br>
To: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>; <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct
2016 11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue
is a SIP URI
pointing to an
audio announcement
to play to roll of
the
waiting/in-queue
playback. This
needs to be an
announcements that
never ends (from
the perspective of
the media server);
only the the
OpenSIPS Queue may
terminate the
playback, when it
decides to take
out the call from
waiting and to
deliver it to an
agent.<br>
<br>
As for your
question, I'm not
sure I understand
what you mean by
"inject a message
with queue
position for the
caller in
question" - could
you detail please
?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div
class="ecxmoz-cite-prefix">On
11.10.2016 13:36,
Jonathan Hunter
wrote:<br>
</div>
<blockquote>
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<div><span
style="font-size:12pt">Hi
guys,</span></div>
<div><br>
</div>
<div>I have
implemented an
opensips/freeswitch environment, and I wish to add call queues to it,
and I like the
look of
call_center,
so just
checking this
out in
comparison to
mod_callcenter
in FS world.</div>
<div><br>
</div>
<div>My main
question is if
using the
call_center
module if you
can inject a
message with
queue position
for the caller
in question,
as I cant see
that in
documentation,
I only see
message_queue
which I assume
could be used
to report the
callers
position, but
just wondered
if anyone has
done this and
if they could
give me some
tips as to if
possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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