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<tt>For sure it is a patch issue. if you have a backtrace, it will
useful.<br>
<br>
Thanks,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 02.11.2016 09:56, Jonathan Hunter
wrote:<br>
</div>
<blockquote
cite="mid:AM4PR0201MB2162A4BD7A2C6EBCBDC9D323BDA00@AM4PR0201MB2162.eurprd02.prod.outlook.com"
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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Thanks very much for this.</p>
<p><br>
</p>
<p>I have just applied patch (installed from sources so when to
call_center module directory and ran <span>patch <
call_center_pos.patch) then did a recompile.</span></p>
<p><span><br>
</span></p>
<p><span>However when I now route to the call center
(cc_handle_call) it generates a core and kills opensips;</span></p>
<p><span><br>
</span></p>
<p><span></span></p>
<div>!!!!user 2000 has Callqueue set so send to Call Queue Route</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]:
NOTICE:core:io_wait_loop_epoll: EPOLLIN(read) event:
epollwait() set event EPOLLHUP - connection closed by the
remote peer!</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21141]:
CRITICAL:core:receive_fd: EOF on 19</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
<a class="moz-txt-link-freetext" href="INFO:core:handle_sigs">INFO:core:handle_sigs</a>: child process 21119 exited by a signal
11</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
<a class="moz-txt-link-freetext" href="INFO:core:handle_sigs">INFO:core:handle_sigs</a>: core was generated</div>
<div>Nov 2 07:53:42 HPBXProxy1-beta /sbin/opensips[21112]:
<a class="moz-txt-link-freetext" href="INFO:core:handle_sigs">INFO:core:handle_sigs</a>: terminating due to SIGCHLD</div>
<div><br>
</div>
<br>
<p><span><br>
</span></p>
<p><span>Do you need me to backtrace/debug through to get the
issue? Or is problem how I applied patch?</span></p>
<p><span><br>
</span></p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
color="#000000" face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 01 November 2016 21:44<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
Please give it a try to this patch - it is not really
tested, but when the call is sent the Queue announcement,
it should have a ";cc_pos=xxx" parameter giving the
position is the queue (0 being the first to be dispatched
to agents).<br>
<br>
Let me know if it works.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk508704" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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<div class="moz-cite-prefix">On 28.10.2016 15:59, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Great news, really do appreciate that.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 28 October 2016 12:48<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, it is no yet available. Give me couple of days
and I will make a patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk368099" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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OpenSIPS is a mature Open Source
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is more than a SIP proxy/router as it
includes application-level
functionalities.</div>
</td>
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</tbody>
</table>
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<br>
<div class="moz-cite-prefix">On 25.10.2016 19:22,
Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper"
style="font-size:12pt; color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If I replied to this.</p>
<p><br>
</p>
<p>Is cc_pos available now to extract from the
module? </p>
<p><br>
</p>
<p>Thats the only thing I need then I can
implement call center which I think will be
much more scale-able than the other approach I
am using with FreeSWITCH, I would use that
just for announcements.</p>
<p><br>
</p>
<p>Any response/help appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13 October 2016 10:59<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users]
opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this is not possible. I was
trying to envision a solution for your
need.<br>
<br>
But, checking the code, it is really
difficult to add the headers to the
INVITEs originated by OpenSIPS (via the
B2BUA), as we need some flexibility
(different headers to different INVITEs
belonging to the same B2B scenario , and
even more, we need to traverse couple of
internal APIs - to propagate the hdrs from
Call center module all the way to TM).<br>
<br>
So, a simpler approach may be to add such
extra info as URI params to the RURI. Like
if you have the RURI
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a>
for the queue/waiting playback, the RURI
in the INVITE to the media server will
look like :
</tt><tt><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a>
- cc_eta being the estimated time to wait
in seconds and cc_pos the position in the
queue.<br>
<br>
What do you think of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 12.10.2016
17:21, Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi Bogdan,
<div><br>
</div>
<div>Yes being able to grab the queue
position would be perfect.</div>
<div><br>
</div>
<div>Is that possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="stopSpelling">
Subject: Re: [OpenSIPS-Users]
opensips 2.1 call_center queue
position<br>
To: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 15:42:43
+0300<br>
<br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a flow /
queue (before playing the welcome
message), we know the ETA
(estimated time to wait) and when
is placed in the queue (before
playing the queuing) we internally
know the position in the queue.<br>
<br>
Would it help to have the position
in the queue placed into a custome
SIP header, when sending the
INVITE to the message_queue URL ?
or to the welcome message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On
12.10.2016 12:06, Jonathan Hunter
wrote:<br>
</div>
<blockquote>
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<div dir="ltr">Hello Bogdan,
<div><br>
</div>
<div>Thanks for the response.</div>
<div><br>
</div>
<div>In terms of my question,
with a number of queuing
platforms, they have the
capability to tell the caller,
what position they are in ,
and when they are likely to be
answered.</div>
<div><br>
</div>
<div>I just wondered if this
logic was already within the
module, or if I would need to
use an external code/script to
facilitate this function?</div>
<div><br>
</div>
<div>As I presume call_center
tracks the number of calls
currently in a queue ? I would
then want to be able to
extract that information, and
if a caller was for example in
3rd place in a queue, I could
inject the relevant audio from
freeswitch to tell them their
current position?</div>
<div><br>
</div>
<div>Does that make sense? :)
Just wanted to know if its
something this module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="ecxstopSpelling">
Subject: Re:
[OpenSIPS-Users] opensips
2.1 call_center queue
position<br>
To: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>;
<a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016
11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP
URI pointing to an audio
announcement to play to
roll of the
waiting/in-queue playback.
This needs to be an
announcements that never
ends (from the perspective
of the media server); only
the the OpenSIPS Queue may
terminate the playback,
when it decides to take
out the call from waiting
and to deliver it to an
agent.<br>
<br>
As for your question, I'm
not sure I understand what
you mean by "inject a
message with queue
position for the caller in
question" - could you
detail please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div
class="ecxmoz-cite-prefix">On
11.10.2016 13:36, Jonathan
Hunter wrote:<br>
</div>
<blockquote>
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<div dir="ltr">
<div><span
style="font-size:12pt">Hi
guys,</span></div>
<div><br>
</div>
<div>I have implemented
an opensips/freeswitch
environment, and I
wish to add call
queues to it, and I
like the look of
call_center, so just
checking this out in
comparison to
mod_callcenter in FS
world.</div>
<div><br>
</div>
<div>My main question is
if using the
call_center module if
you can inject a
message with queue
position for the
caller in question, as
I cant see that in
documentation, I only
see message_queue
which I assume could
be used to report the
callers position, but
just wondered if
anyone has done this
and if they could give
me some tips as to if
possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
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