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<tt>Hi Jonathan,<br>
<br>
Please give it a try to this patch - it is not really tested, but
when the call is sent the Queue announcement, it should have a
";cc_pos=xxx" parameter giving the position is the queue (0 being
the first to be dispatched to agents).<br>
<br>
Let me know if it works.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 28.10.2016 15:59, Jonathan Hunter
wrote:<br>
</div>
<blockquote
cite="mid:HE1PR0201MB2171B49419214F396C251B7BBDAD0@HE1PR0201MB2171.eurprd02.prod.outlook.com"
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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Great news, really do appreciate that.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
color="#000000" face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 28 October 2016 12:48<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, it is no yet available. Give me couple of days and I
will make a patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk368099" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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<div class="moz-cite-prefix">On 25.10.2016 19:22, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt;
color:#000000;
font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If I replied to this.</p>
<p><br>
</p>
<p>Is cc_pos available now to extract from the module? </p>
<p><br>
</p>
<p>Thats the only thing I need then I can implement call
center which I think will be much more scale-able than
the other approach I am using with FreeSWITCH, I would
use that just for announcements.</p>
<p><br>
</p>
<p>Any response/help appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13 October 2016 10:59<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users
mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this is not possible. I was trying
to envision a solution for your need.<br>
<br>
But, checking the code, it is really difficult to
add the headers to the INVITEs originated by
OpenSIPS (via the B2BUA), as we need some
flexibility (different headers to different
INVITEs belonging to the same B2B scenario , and
even more, we need to traverse couple of internal
APIs - to propagate the hdrs from Call center
module all the way to TM).<br>
<br>
So, a simpler approach may be to add such extra
info as URI params to the RURI. Like if you have
the RURI
<a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a>
for the queue/waiting playback, the RURI in the
INVITE to the media server will look like :
</tt><tt><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a>
- cc_eta being the estimated time to wait in
seconds and cc_pos the position in the queue.<br>
<br>
What do you think of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 12.10.2016 17:21,
Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi Bogdan,
<div><br>
</div>
<div>Yes being able to grab the queue position
would be perfect.</div>
<div><br>
</div>
<div>Is that possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="stopSpelling">
Subject: Re: [OpenSIPS-Users] opensips 2.1
call_center queue position<br>
To: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 15:42:43 +0300<br>
<br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a flow / queue
(before playing the welcome message), we
know the ETA (estimated time to wait) and
when is placed in the queue (before
playing the queuing) we internally know
the position in the queue.<br>
<br>
Would it help to have the position in the
queue placed into a custome SIP header,
when sending the INVITE to the
message_queue URL ? or to the welcome
message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On
12.10.2016 12:06, Jonathan Hunter wrote:<br>
</div>
<blockquote>
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<div dir="ltr">Hello Bogdan,
<div><br>
</div>
<div>Thanks for the response.</div>
<div><br>
</div>
<div>In terms of my question, with a
number of queuing platforms, they have
the capability to tell the caller,
what position they are in , and when
they are likely to be answered.</div>
<div><br>
</div>
<div>I just wondered if this logic was
already within the module, or if I
would need to use an external
code/script to facilitate this
function?</div>
<div><br>
</div>
<div>As I presume call_center tracks the
number of calls currently in a queue ?
I would then want to be able to
extract that information, and if a
caller was for example in 3rd place in
a queue, I could inject the relevant
audio from freeswitch to tell them
their current position?</div>
<div><br>
</div>
<div>Does that make sense? :) Just
wanted to know if its something this
module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="ecxstopSpelling">
Subject: Re: [OpenSIPS-Users]
opensips 2.1 call_center queue
position<br>
To: <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>; <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 11:23:45
+0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP URI
pointing to an audio announcement
to play to roll of the
waiting/in-queue playback. This
needs to be an announcements that
never ends (from the perspective
of the media server); only the the
OpenSIPS Queue may terminate the
playback, when it decides to take
out the call from waiting and to
deliver it to an agent.<br>
<br>
As for your question, I'm not sure
I understand what you mean by
"inject a message with queue
position for the caller in
question" - could you detail
please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On
11.10.2016 13:36, Jonathan Hunter
wrote:<br>
</div>
<blockquote>
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<div dir="ltr">
<div><span
style="font-size:12pt">Hi
guys,</span></div>
<div><br>
</div>
<div>I have implemented an
opensips/freeswitch
environment, and I wish to add
call queues to it, and I like
the look of call_center, so
just checking this out in
comparison to mod_callcenter
in FS world.</div>
<div><br>
</div>
<div>My main question is if
using the call_center module
if you can inject a message
with queue position for the
caller in question, as I cant
see that in documentation, I
only see message_queue which I
assume could be used to report
the callers position, but just
wondered if anyone has done
this and if they could give me
some tips as to if possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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