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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Great news, really do appreciate that.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu <bogdan@opensips.org><br>
<b>Sent:</b> 28 October 2016 12:48<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
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<div><tt>Hi Jonathan,<br>
<br>
No, it is no yet available. Give me couple of days and I will make a patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk368099" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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OpenSIPS is a mature Open Source implementation of a SIP server. OpenSIPS is more than a SIP proxy/router as it includes application-level functionalities.</div>
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<div class="moz-cite-prefix">On 25.10.2016 19:22, Jonathan Hunter wrote:<br>
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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If I replied to this.</p>
<p><br>
</p>
<p>Is cc_pos available now to extract from the module? </p>
<p><br>
</p>
<p>Thats the only thing I need then I can implement call center which I think will be much more scale-able than the other approach I am using with FreeSWITCH, I would use that just for announcements.</p>
<p><br>
</p>
<p>Any response/help appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div style="color:rgb(0,0,0)">
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu
<a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13 October 2016 10:59<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this is not possible. I was trying to envision a solution for your need.<br>
<br>
But, checking the code, it is really difficult to add the headers to the INVITEs originated by OpenSIPS (via the B2BUA), as we need some flexibility (different headers to different INVITEs belonging to the same B2B scenario , and even more, we need to traverse
couple of internal APIs - to propagate the hdrs from Call center module all the way to TM).<br>
<br>
So, a simpler approach may be to add such extra info as URI params to the RURI. Like if you have the RURI
<a class="moz-txt-link-rfc2396E" href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a> for the queue/waiting playback, the RURI in the INVITE to the media server will look like :
</tt><tt><a class="moz-txt-link-abbreviated" href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a> - cc_eta being the estimated time to wait in seconds and cc_pos the position in the queue.<br>
<br>
What do you think of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 12.10.2016 17:21, Jonathan Hunter wrote:<br>
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<blockquote type="cite">
<div dir="ltr">Hi Bogdan,
<div><br>
</div>
<div>Yes being able to grab the queue position would be perfect.</div>
<div><br>
</div>
<div>Is that possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="stopSpelling">
Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position<br>
To: <a class="moz-txt-link-abbreviated" href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a class="moz-txt-link-abbreviated" href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a class="moz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 15:42:43 +0300<br>
<br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a flow / queue (before playing the welcome message), we know the ETA (estimated time to wait) and when is placed in the queue (before playing the queuing) we internally know the position in the queue.<br>
<br>
Would it help to have the position in the queue placed into a custome SIP header, when sending the INVITE to the message_queue URL ? or to the welcome message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 12.10.2016 12:06, Jonathan Hunter wrote:<br>
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<div dir="ltr">Hello Bogdan,
<div><br>
</div>
<div>Thanks for the response.</div>
<div><br>
</div>
<div>In terms of my question, with a number of queuing platforms, they have the capability to tell the caller, what position they are in , and when they are likely to be answered.</div>
<div><br>
</div>
<div>I just wondered if this logic was already within the module, or if I would need to use an external code/script to facilitate this function?</div>
<div><br>
</div>
<div>As I presume call_center tracks the number of calls currently in a queue ? I would then want to be able to extract that information, and if a caller was for example in 3rd place in a queue, I could inject the relevant audio from freeswitch to tell them
their current position?</div>
<div><br>
</div>
<div>Does that make sense? :) Just wanted to know if its something this module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="ecxstopSpelling">
Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position<br>
To: <a class="ecxmoz-txt-link-abbreviated" href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>; <a class="ecxmoz-txt-link-abbreviated" href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a class="ecxmoz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP URI pointing to an audio announcement to play to roll of the waiting/in-queue playback. This needs to be an announcements that never ends (from the perspective of the media server); only the the OpenSIPS Queue may terminate the playback,
when it decides to take out the call from waiting and to deliver it to an agent.<br>
<br>
As for your question, I'm not sure I understand what you mean by "inject a message with queue position for the caller in question" - could you detail please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 11.10.2016 13:36, Jonathan Hunter wrote:<br>
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<div><span style="font-size:12pt">Hi guys,</span></div>
<div><br>
</div>
<div>I have implemented an opensips/freeswitch environment, and I wish to add call queues to it, and I like the look of call_center, so just checking this out in comparison to mod_callcenter in FS world.</div>
<div><br>
</div>
<div>My main question is if using the call_center module if you can inject a message with queue position for the caller in question, as I cant see that in documentation, I only see message_queue which I assume could be used to report the callers position, but
just wondered if anyone has done this and if they could give me some tips as to if possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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