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<tt>Hi Jonathan,<br>
<br>
No, it is no yet available. Give me couple of days and I will make
a patch for it.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 25.10.2016 19:22, Jonathan Hunter
wrote:<br>
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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Sorry cant recall If I replied to this.</p>
<p><br>
</p>
<p>Is cc_pos available now to extract from the module? </p>
<p><br>
</p>
<p>Thats the only thing I need then I can implement call center
which I think will be much more scale-able than the other
approach I am using with FreeSWITCH, I would use that just for
announcements.</p>
<p><br>
</p>
<p>Any response/help appreciated.</p>
<p><br>
</p>
<p>Jon</p>
<p><br>
</p>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
color="#000000" face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 13 October 2016 10:59<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
No, currently this is not possible. I was trying to
envision a solution for your need.<br>
<br>
But, checking the code, it is really difficult to add the
headers to the INVITEs originated by OpenSIPS (via the
B2BUA), as we need some flexibility (different headers to
different INVITEs belonging to the same B2B scenario , and
even more, we need to traverse couple of internal APIs -
to propagate the hdrs from Call center module all the way
to TM).<br>
<br>
So, a simpler approach may be to add such extra info as
URI params to the RURI. Like if you have the RURI
<a moz-do-not-send="true" class="moz-txt-link-rfc2396E"
href="mailto:sip:queue@192.168.1.10:5060">"sip:queue@192.168.1.10:5060"</a>
for the queue/waiting playback, the RURI in the INVITE to
the media server will look like :
</tt><tt><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10">sip:queue@192.168.1.10:5060;cc_eta=40;cc_pos=10</a>
- cc_eta being the estimated time to wait in seconds and
cc_pos the position in the queue.<br>
<br>
What do you think of this ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 12.10.2016 17:21, Jonathan
Hunter wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi Bogdan,
<div><br>
</div>
<div>Yes being able to grab the queue position would be
perfect.</div>
<div><br>
</div>
<div>Is that possible?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="stopSpelling">
Subject: Re: [OpenSIPS-Users] opensips 2.1
call_center queue position<br>
To: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br>
From: <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 15:42:43 +0300<br>
<br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a flow / queue (before
playing the welcome message), we know the ETA
(estimated time to wait) and when is placed in the
queue (before playing the queuing) we internally
know the position in the queue.<br>
<br>
Would it help to have the position in the queue
placed into a custome SIP header, when sending the
INVITE to the message_queue URL ? or to the
welcome message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 12.10.2016 12:06,
Jonathan Hunter wrote:<br>
</div>
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<div dir="ltr">Hello Bogdan,
<div><br>
</div>
<div>Thanks for the response.</div>
<div><br>
</div>
<div>In terms of my question, with a number of
queuing platforms, they have the capability to
tell the caller, what position they are in ,
and when they are likely to be answered.</div>
<div><br>
</div>
<div>I just wondered if this logic was already
within the module, or if I would need to use
an external code/script to facilitate this
function?</div>
<div><br>
</div>
<div>As I presume call_center tracks the number
of calls currently in a queue ? I would then
want to be able to extract that information,
and if a caller was for example in 3rd place
in a queue, I could inject the relevant audio
from freeswitch to tell them their current
position?</div>
<div><br>
</div>
<div>Does that make sense? :) Just wanted to
know if its something this module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="ecxstopSpelling">
Subject: Re: [OpenSIPS-Users] opensips 2.1
call_center queue position<br>
To: <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org">
users@lists.opensips.org</a>; <a
moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:hunterj91@hotmail.com">
hunterj91@hotmail.com</a><br>
From: <a moz-do-not-send="true"
class="ecxmoz-txt-link-abbreviated"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP URI pointing to
an audio announcement to play to roll of
the waiting/in-queue playback. This needs
to be an announcements that never ends
(from the perspective of the media
server); only the the OpenSIPS Queue may
terminate the playback, when it decides to
take out the call from waiting and to
deliver it to an agent.<br>
<br>
As for your question, I'm not sure I
understand what you mean by "inject a
message with queue position for the caller
in question" - could you detail please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On
11.10.2016 13:36, Jonathan Hunter wrote:<br>
</div>
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<div dir="ltr">
<div><span style="font-size:12pt">Hi
guys,</span></div>
<div><br>
</div>
<div>I have implemented an
opensips/freeswitch environment, and I
wish to add call queues to it, and I
like the look of call_center, so just
checking this out in comparison to
mod_callcenter in FS world.</div>
<div><br>
</div>
<div>My main question is if using the
call_center module if you can inject a
message with queue position for the
caller in question, as I cant see that
in documentation, I only see
message_queue which I assume could be
used to report the callers position,
but just wondered if anyone has done
this and if they could give me some
tips as to if possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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