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<body class='hmmessage'><div dir='ltr'>Hello Bogdan,<div><br></div><div>Thanks for the response.</div><div><br></div><div>In terms of my question, with a number of queuing platforms, they have the capability to tell the caller, what position they are in , and when they are likely to be answered.</div><div><br></div><div>I just wondered if this logic was already within the module, or if I would need to use an external code/script to facilitate this function?</div><div><br></div><div>As I presume call_center tracks the number of calls currently in a queue ? I would then want to be able to extract that information, and if a caller was for example in 3rd place in a queue, I could inject the relevant audio from freeswitch to tell them their current position?</div><div><br></div><div>Does that make sense? :) Just wanted to know if its something this module can do?</div><div><br></div><div>Thanks</div><div><br></div><div>Jon<br><br><div><hr id="stopSpelling">Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position<br>To: users@lists.opensips.org; hunterj91@hotmail.com<br>From: bogdan@opensips.org<br>Date: Wed, 12 Oct 2016 11:23:45 +0300<br><br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP URI pointing to an audio announcement
to play to roll of the waiting/in-queue playback. This needs to be
an announcements that never ends (from the perspective of the
media server); only the the OpenSIPS Queue may terminate the
playback, when it decides to take out the call from waiting and to
deliver it to an agent.<br>
<br>
As for your question, I'm not sure I understand what you mean by
"inject a message with queue position for the caller in question"
- could you detail please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 11.10.2016 13:36, Jonathan Hunter
wrote:<br>
</div>
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<div><span style="font-size:12pt;">Hi guys,</span></div>
<div><br>
</div>
<div>I have implemented an opensips/freeswitch environment, and
I wish to add call queues to it, and I like the look of
call_center, so just checking this out in comparison to
mod_callcenter in FS world.</div>
<div><br>
</div>
<div>My main question is if using the call_center module if you
can inject a message with queue position for the caller in
question, as I cant see that in documentation, I only see
message_queue which I assume could be used to report the
callers position, but just wondered if anyone has done this
and if they could give me some tips as to if possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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