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<p class="MsoNormal"><span style="color:#44546A">Can anyone give me any guidance on how to troubleshoot these errors? It’s taking down one of our client’s phone lines and I would really like to understand what is happening here.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Cordially,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Peter Nayland Kust<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Director of Technologies</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">BusinesSuites<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">24624 Interstate 45 North, Suite 200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Houston, TX 77386<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Tel:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> 281.378.8051</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:#44546A"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Fax:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> 855.287.6961</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:#44546A"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">peter.kust@businessuites.com </span></b><span style="color:#44546A"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Peter Kust [mailto:peter.kust@businessuites.com]
<br>
<b>Sent:</b> Thursday, March 19, 2015 10:11 AM<br>
<b>To:</b> 'users@lists.opensips.org'<br>
<b>Subject:</b> [OpenSIPS-Users] Presence Error messages<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am attempting to troubleshoot what I think is a presence/b2b_sca issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I keep getting an error message from presence as follows:<o:p></o:p></p>
<p class="MsoNormal">ERROR:presence:update_presentity: No E_Tag match [ff5ad69c9be06cffaa136492f4fb3b50]<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At some point during the day, I will see this error message:<o:p></o:p></p>
<p class="MsoNormal">ERROR:presence:handle_subscribe: in event specific subscription handling<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point, an outbound call from a line appearance provisioned to the b2b_sca module fails. The outbound call is being attempted from a Cisco SPA525G2, and the message on the phone screen shows “no line”—despite happening at a time
when it is known there are no calls on the system that I can see. The observed behavior of the phone is to show “No line”, and the phone itself gets a<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What do these error messages mean? What is the system trying to tell me? I am trying to get my brain around what the error messages are saying so I can figure out where to look next in my troubleshooting. The proxy is functioning well
in all other respects.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Cordially,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Peter Nayland Kust<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Director of Technologies</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">BusinesSuites<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">24624 Interstate 45 North, Suite 200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Houston, TX 77386<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Tel:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> 281.378.8051</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Fax:</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> 855.287.6961</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:peter.kust@businessuites.com">peter.kust@businessuites.com</a> </span></b><o:p></o:p></p>
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