[OpenSIPS-Users] call_center module on 3.3

[Ryzhik Ivan]

Thank you, Bogdan.
I'm using message_flow_id uri already. That would be good if it was
documented as a limitation.
Regards,
Ivan

15 aug 2022 г. в 17:16, Bogdan-Andrei Iancu <bogdan at opensips.org>:

> Hi Ivan,
>
> I did some more digging into this and I managed to reproduce the issue and
> understand it. The REJECT'ion even in B2B is triggered only in the
> sequential bridging's, but not in the original setup bridging.
>
> So, what you have to do it is to set a welcome message for sure in the
> queue - this fixed the issue for me for now. I will check further if this
> can be addressed in any other way, otherwise I will document it as a
> limitation.
>
> Regards,
>
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>   https://www.opensips-solutions.com
> OpenSIPS Summit 27-30 Sept 2022, Athens
>   https://www.opensips.org/events/Summit-2022Athens/
>
> On 8/9/22 4:55 PM, Bogdan-Andrei Iancu wrote:
>
> Thanks Ivan,
>
> The relevant log is
>
> DBG:call_center:b2bl_callback_customer:  call (0x7f0a08e95a00) has event 4
>
> But the event 4 (B2B leg destroyed) is a wrong one in this case, it should
> have been 2 (B2B leg rejected). It seems the problem is in the B2B logic
> somewhere.
>
> Let me do some digging there.
>
> Regards,
>
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>   https://www.opensips-solutions.com
> OpenSIPS Summit 27-30 Sept 2022, Athens
>   https://www.opensips.org/events/Summit-2022Athens/
>
> On 8/9/22 3:04 PM, Ryzhik Ivan wrote:
>
> Hi,
> thank you for your reply.
>
> There is no B2B_REJECT_CB in my case. See log below, only B2B_DESTROY_CB
>
>> 2022-08-09T11:44:27.788721+00:00  DBG:call_center:b2bl_callback_customer:
>>  call (0x7f0a08e95a00) has event 4,
>> 2022-08-09T11:44:27.788767+00:00  DBG:call_center:b2bl_callback_customer:
>> A delete in b2blogic, call->state=6, 0x7f0a08e95a00
>>
>
> Negative reply processed in _b2b_handle_reply, but the tuple->state is not
> in B2B_BRIDGING_STATE and process_bridge_negreply doesn't called with
> cbf(&cb_params, B2B_REJECT_CB);.
>
>
>> 2022-08-09T11:44:27.769757+00:00  DBG:b2b_logic:_b2b_handle_reply:
>> Negative reply [486] - delete[0x7f0a08e95b28]
>> 2022-08-09T11:44:27.769808+00:00  DBG:b2b_logic:b2b_mark_todel:
>> 0x7f0a08e95b28
>>
>
> P.S. But with message_flow_id uri in db (its do simple 200/bye on invite)
> - all works fine , because negative reply is in  B2B_BRIDGING_STATE. But
> this is not a good way.
>
> Thank you very much.
>
> log:
>
> [....]
>>
>
> вт, 9 авг. 2022 г. в 11:36, Bogdan-Andrei Iancu <bogdan at opensips.org>:
>
>> Hi,
>>
>> In such a case, in `b2bl_callback_customer()` you should get a
>> B2B_REJECT_CB event.
>>
>> Could you post here the logs in log_level 4 (debug) for your test call ?
>>
>> Regards,
>>
>> Bogdan-Andrei Iancu
>>
>> OpenSIPS Founder and Developer
>>   https://www.opensips-solutions.com
>> OpenSIPS Summit 27-30 Sept 2022, Athens
>>   https://www.opensips.org/events/Summit-2022Athens/
>>
>> On 8/8/22 11:48 AM, Ryzhik Ivan wrote:
>>
>> Hi @All.
>> I have a simple flow with 2 agents. When call entering queue
>> by cc_handle_call("600")
>> and the first agent rejects call (busy or decline) - queue also rejects
>> call with same reason and does not proceed to second agent.
>> I looked at sources  - negative replies processed only
>> in B2B_BRIDGING_STATE. But for that time i have B2B_NOTDEF_STATE only.
>> What am I doing wrong?
>>
>>
>>
>>
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