[OpenSIPS-Users] Debug Assistance (All the gateways are disabled)

[Brian :]

Dns resolution issue? Do you use IPs or hostnames for your drouting
gateways?

On Monday, November 27, 2017, Callum Guy <callum.guy at x-on.co.uk> wrote:

> Hi All,
>
> This morning one of our OpenSIPs instances (2.1.4 (x86_64/linux)) had an
> issue that lasted around a minute, I'm trying to establish cause and
> wondered if anyone would be able to offer suggestions based on our log
> output. At the time of the issue the server was receiving around genuine 80
> calls per second however some did not get timely responses (took ~2.5
> seconds) which caused the requests to fail.
>
> The following log messages represent the start and end of the failure
> period:
>
> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
> disabled
> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
> disabled
> 2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
> disabled
> 2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
> "internal.address"
> 2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
> <sip:441767300000 at internal.address>
> 2017-11-27 08:00:21  ERROR:tm:t_forward_nonack: failure to add branches
> 2017-11-27 08:00:21  ERROR:rtpproxy:force_rtp_proxy_body: incorrect port
> 0 in reply from rtp proxy
> 2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
> "internal.address"
> 2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
> <sip:442083400000 at internal.address  >
> ...
> 2017-11-27 08:01:17  CRITICAL:core:mk_proxy: could not resolve hostname:
> "internal.address"
> 2017-11-27 08:01:17  ERROR:tm:uri2proxy: bad host name in URI
> <sip:441216100000 at internal.address  >
> 2017-11-27 08:01:17  ERROR:tm:t_forward_nonack: failure to add branches
>
> Where the logs state internal.address these are normal and correct domains
> which have been redacted.
>
> Is anyone able to offer any advice on how to interpret those messages? In
> particular the initial messages "All the gateways are disabled" seem like
> a good lead however I am unclear how to interpret these.
>
> Any advice would be greatly appreciated.
>
> Many thanks,
>
> Callum
> --
> Callum Guy
> Head of Information Security
> X-on
>
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