[OpenSIPS-Users] call_center module in Opensips 2.3

[Răzvan Crainea]

Hi, Hristo!

1. You are right, b2b_entities should be loaded as a dependency for 
b2b_logic. You may argue that it should also be listed as a dependency 
to call_center as well, but indirectly.

2. Yes, you should populate the tables with the flows you want to 
support and the agents that are going to use the call center.

3. There is currently no way to directly set the location of the agent 
dynamically. However, we can do some work-arounds, for example always 
advertise yourself as the location of the user, and for each call you 
can loop the INVITE back to you and do a lookup(). Or simply use an 
external registrar service.

Best regards,

Răzvan Crainea
OpenSIPS Developer
www.opensips-solutions.com

On 11/05/2017 11:06 PM, Hristo Donev wrote:
> Hello All,
>
> I try to implement call_center module in Opensips 2.3.
> Here are my questions?
>
> 1. From the documentation 1.3.1:
> "b2b_logic" and "database" must be loaded before callcenter module.
>
> I found out that "b2b_entities" should be loaded as well, otherwise 
> the opensips does not start.
>
> Is this my mistake or a documentation error?
>
> 2. Opensips can not start if the tables  "cc_agents" and "cc_flow" are 
> empty.
> Why it cannot start? Should they be populated with some data?
>
> 3. Table "cc_agents", field "location" should point to the SIP agent 
> location.
> If the agent's IP and port are changed dynamically -
> how to copy automatically "contact" field from "location" table to 
> "cc_agents" field "location"?
>
> I would be grateful to receive a response for my questions.
>
> Thanks in advance,
> Hristo Donev
>
>
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