[OpenSIPS-Users] how to Call center module Agent location update

[Bogdan-Andrei Iancu]

Hi Venkatesh,

Note that the cc_agents table is a configuration table (defines the 
agents), while the location table keep runtime, volatile data (the 
subscriber registrations).
If you want to do analogies, the cc_agents may correspond to subscriber 
table (where the SIP subscribers are defined).

Anyhow, what you should do is to statically define the agents (via 
cc_agents table) and you can dynamically link the registration event to 
the CC login event. Use the aor-related routed in usrloc module to 
capture in script the event of a user registering / de-registering and 
use from there the cc_agent_login() function

Regards,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 13.07.2016 12:52, Venkatesh Macha wrote:
> Hi all,
>
>     I am using OpenSIPS Call Center module, I am able to configure it and It
> is working fine. But I have one question.
> Is there any way to automatically update the* cc_agents* table *location*
> filed ?
>
> Now I am manually adding the agent to the *cc_agents *table. It is working
> as expected. But if the agent may log in from different devices, So it is
> good idea to update this on the Registration message.
>
> I also tried using *cc_agent_login("agentX","1")*, But it is not updating
> the location field. Yes agent is login is successful.
>
> Is there any way to update the* cc_agents* table *location* field on the
> registration ?
>
> I am using OpenSIPS devel branch.
>
> Thanks & Regards,
> Venkatesh Macha.
>   
>
>
>
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